Reviewed/Updated October 2024
The Nevada Registry staff strive to ensure that every oral or written interaction with members, community partners and the ECE workforce is responsive, expedient, courteous, respectful, and professional always. Anything less than excellent customer service is unacceptable. Those with less than a positive interaction with Registry staff are encouraged to voice their concern(s).
We make a promise to ensure phone calls and contact/email messages are returned promptly, questions are accurately and courteously answered, requested materials and resources are provided in a timely manner and that the overall experience with our program is positive. If staff are unsure how to respond to a request, the request is referred to the Program Director. Staff meetings provide an opportunity for staff to discuss issues, concerns, and interactions with the membership and ECE public at large.
Physical Access
The Nevada Registry office is in Reno, Nevada at the Early Childhood Professional Development Center (PDC). The PDC is open Monday-Friday from 8:00 am to 4:30 pm. In the event the building is closed during regular business hours for an extended period (i.e., for staff training, special events, building maintenance), an office closure notice is posted on the front door. Additional notification may be provided on the home page of the website, on our standard voicemail message, social media channels and as an auto-reply email response depending on what is deemed appropriate. All scheduled office closures are posted to the ‘NEWS’ page of the program website and the Facebook page a minimum of one week prior to the scheduled closure.
Telephone/Electronic Access
In addition to a standard landline, a toll-free number is available to always ensure free telephone access. Registry staff may be reached via email either through the general program email address at nevadaregistry@washoeschools.net, or via their individually assigned email addresses, as well as via the ‘Contact Us‘ page of The Nevada Registry’s website at www.nevadaregistry.org. Voicemail service is available 24 hours a day, seven days per week. Messages received during regular business hours are returned the same day. Messages received after hours are returned the following business day unless staff are out of the office for business or personal reasons.
Enrollment Access
Access to the Membership Application can be requested via the Employee List (accessed through the Director’s Online Portal account) for individuals working in licensed childcare facilities and on the ‘Apply for Membership’ page of The Nevada Registry website for all others. Requests received during regular business hours are processed within the same business day. Requests received after hours are processed on the next business day. The online membership renewal process is available 45 days prior to an individual’s expiration date. Access to the Online Portal account is available, 24 hours a day, 7 days a week.
Inclusive and Equitable Access
The Nevada Registry is sensitive to language needs and special accommodations necessary to assist all Early Childhood educators to fully participate in the program and will seek external assistance to successfully work with members as needed.
Contact Information
Phone Number: 775-327-0670 Toll Free Number: 800–259-1906
Physical Address: 240 S. Rock Blvd., Ste. #143, Reno, Nevada 89502
Email address: nevadaregistry@washoeschools.net
Website Address: www.nevadaregistry.org
Contact Us: https://www.nevadaregistry.org/about/contact-us/
Facebook Page: https://www.facebook.com/nevadaregistry