Updated August 2024
Any member may ask to have their Career Ladder level reviewed at any time. If this request is made within thirty (30) calendar days of the certificate issuance date and/or in conjunction with their annual renewal date, a reevaluation will occur at no charge to the member*. If the concern or question is raised 30 or more calendar days beyond the certificate issuance date, a fee of $20 will be imposed.
*Failure to submit documentation at the the time of application/renewal does not warrant a free evaluation.
A member who believes there has been an error in the calculation of their Career Ladder level is encouraged to contact The Nevada Registry and speak with a Registry Specialist about the concern at any time. As much as possible, the Registry Specialist will work with the member to resolve the matter. However, if the member remains dissatisfied with their level, and it has been determined by the Registry Specialist that the concern is an appealable** matter, the member has the option to initiate the appeal process by completing a Career Ladder Level Request for Formal Review form. The form must be submitted directly to the Registry Program Director within forty-five (45) calendar days of their certificate issuance date (15 days beyond the 30-day window allotted for initial contact for review without a re-evaluation fee if warranted). Contact made to any other office and/or communicated to the Registry via a third party will not be taken into consideration when reviewing application status/Career Ladder level. The Program Director will work with the member to seek a resolution.
Members who remain unsatisfied with the resolution of the first level appeal can follow through with the second level of the appeal process by filing a formal appeal in writing. All appeals must be submitted to The Nevada Registry Advisory Committee c/o The Nevada Registry at: 240 S. Rock Boulevard, Ste. #143 Reno, Nevada 89502 within fifteen (15) calendar days of being notified of the Program Director’s first level review decision. The letter of appeal must contain (a) the nature of the appeal; (b) all steps taken to resolve the issue; (c) the requested outcome expected from the appeal and (d) any additional information that the appellant feels will support his/her position. The review becomes an official appeal at this point. An appeal hearing will be scheduled within thirty (30) calendar days of receipt of an appeal letter (unless otherwise agreed upon).