Tip of the Week: Updated Policy Regarding Incomplete Applications
Posted Monday, April 24, 2017 by Shelly Nye
The policy for handling incomplete applications has been updated in an effort to increase the efficiency of the process. In the past, incomplete applications and/or renewal forms were held in our office for two business days while awaiting additional documentation. If the missing items were not received within this timeframe, the application/renewal form was returned via mail; resulting in additional postage costs for the Registry and members alike. Under the former policy, many applications were returned. Now, incomplete applications are held for 15 business days to allow members sufficient time to submit the required documents necessary to complete the application process. If the missing items are not received within this timeframe, the application is securely shredded and recycled and the process must be reinitiated from the start. Under the new policy, applications are no longer returned via the mail. Allowing a longer period of time to submit documentation is proving beneficial as many more incomplete applications are being completed within the required timeframe.